Surge battery not lasting as it should

[Stooie]

Hi all. I'm trying to optimise the battery life on my surge because I'm getting at best around two and a half days before the battery is low. I've disabled notifications. GPS is not used, all day sync is off and back light is auto.

Any suggestions to improve it further. I've never got beyond 3 days never mind the five days quoted by Fitbit.

Thanks.

Moderator edit: clarified subject 

[Wilber]

I have exactly the same issue. Reading through the forum, it seems that this is normal since the last firmware update.

Sorry, I can't give you a solution to this, but the impression I get is that this can only be fixed by Fitbit releasing an update.

[SunsetRunner]

5 days and half, from friday 1st noon until wednesday 6th 11:15 pm (shutdown)

notifications off

alarms off

all-day sync off

bluetooth classic off

backlight auto

heart rate auto

quick view gesture off

GPS during 1h15min

firmware version 16.34.5.14

[Wilber]

The only difference between yours and my settings is the quick view gesture - so I've turned that off and will see how it goes.

I've often wondered how many ti es the light would turn on when the surge is hidden under my sleeve!

[chris2121]

Mine used to do 4-5, now down to no better than 3.  I've turned off as much as I can including the quick view feature and never use gps because that kills the battery.

Seems to be some debate as to the cause of this degradation.  It may be a firmware update, may be bateries starting to reach end of life (already) or or couse a combination of both.

[Wilber]

Thanks Chris, however my surge is only 5 days old, and there's quite a few people who've had new replacements that are just as bad. Let's hope the fitbit team are reading all of these posts!

[Nolander]

Do you guys have your Surge paired to your phone, or does it just connect each time you open the app? Mine is not actually paired with my phone and the battery easily lasts 6-7 days. Of course, that means no notifications.

[chris2121]

Notifications won't work on mine so it only syncs when the app is open.  I've turned the 'all day sync' option off.

[Wilber]

---

@SunsetRunner wrote:

5 days and half, from friday 1st noon until wednesday 6th 11:15 pm (shutdown)

notifications off

alarms off

all-day sync off

bluetooth classic off

backlight auto

heart rate auto

quick view gesture off

GPS during 1h15min

firmware version 16.34.5.14

---

Followed these options and got 3 days including about 3.5 hours using gps. Not bad I suppose - certainly much better than my phone!

[Krissyton]

I've been having the same issue recently. Only 2.5 days of battery life. My Bluetooth is off, notifications off, rarely using gps, backlight auto, heart rate auto, all day sync off. I just got this surge for Christmas. This is frustrating for sure!

[SunsetRunner]

2nd trial

same conditions, no GPS used : nearly 6 days

the Fitbit assertion for 7 days is overestimated.

maybe without syncing 

[MaginB]

I hope you're doing great @Krissyton @SunsetRunner! Allow me to help, you can also try doing the restart then let the battery drain and fully charge it, I would like to share this article with you, hope it helps. 

Let me know how it goes! 

[SunsetRunner]

Hi , I saw that you say fully charge, how long is that as Im charging over night and still only getting a day maybe 2 at a push, so would consider the full drain and recharge option

[Outcasted2003]

I have a brand new Surge from Fitbit and am only getting 4-5 days on a full charge! I wish I could get 5-7 days on a single charge! I use the usb on my pc to charge it too as per suggestion from Fitbit themself.

notifications off
alarms off
all-day sync off
bluetooth classic off
backlight auto
heart rate auto
quick view gesture off
No GPS
firmware version 16.34.5.14

[MaginB]

Hey there @SunsetRunner @Outcasted2003! If you have already tried the suggestions above and the issue persists I recommend you contacting the Support Team so they can review your device history and check your options. 

Let me know the outcome! 

[SunsetRunner]

Thanks for that I think I may have too as the problem isn't getting better

Thanks Catherine