03-20-2018 02:33
03-20-2018 02:33
Hi All,
My Surge battery lastes about 30 hours max, before it completely dies!
Its a warranty replacement one and I’ve worn it for 6 weeks, but having done a full 24hr charge out of box, I have to recharge it every night.
I didnt have to do to do this with my old Surge, that would last 4-5 days between charges.
i think my original Surge is now outside the 2 year warranty period and now the replacement is faulty!
I’m guessing Fitbit won’t replace a replacement?
03-20-2018 10:38
03-20-2018 10:38
The warranty is here and goes from the time you bought the original
https://www.fitbit.com/legal/returns-and-warranty
See if any of these steps help
Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...
Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291
Wendy | CA | Moto G6 Android
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