Surge constantly reconnecting to music player.

[mattlyon20]

I recently purchased a Fitbit surge and connected it to my LG X power. After some difficulty, I was able to connect it to my music player. Then the only problem is the screen on the surge changes to "Connecting..." 

Every few seconds making it hard to pause, play or change the music.

When I hit the button to change the music it changes after a couple of minutes of delay.

Is there any way I can fix this?

[SilviaFitbit]

It's great to have you here @mattlyon20! I was checking the list of supported devices and it seems that your LG X power isn't in the list. This may be the reason why you're having issues with music control. 

You can try the following procedure but I can't confirm this will work, as it's not a supported mobile device: 

• On your phone, go to Settings > Bluetooth and make sure Surge (Classic) is connected. If you no longer see Surge (Classic) on the list, set up music control again.
• Confirm that Surge is within approximately 20 feet of your phone.
• Under Settings on Surge, confirm that Bluetooth Classic is set to "Pair."
• Try switching Bluetooth Classic from "Pair" to something else and then back to "Pair."
• Restart your phone.

Hope this helps! Keep me posted.