Surge display stuck with fitbit logo sign.

[teshlee]

Today morning when I took my fitbit surge for my usual run, it was working fine. When I finished my run and came home and as I chose to sync it with my PC using the USB cable, it failed syncing with my PC. So, I shutdown the fitbit and want to restart it, thinking it may work. But when I restarted it got stuck in the initial stage of "Arrow sign" or we can call it a fitbit "logo sign", and it stays in that sign for ever and doesn't move to the next stage of showing the time or settings. Then I even tried to reset it by pressing the home and select button together and the screen went blank. After few minutes I switched on and it again gets stuck on the same fitbit logo screen. I tried to do this for almost 5 times. Still it is stuck with the logo sign and not moving forward. This morning as usual I ran for 8.1 kms and I wish I could use that data as well; hoping to set it right for my tomorrow's run without loosing today's data. Please do the needful. Thank you. Regards, Venkatesh S KToday morning when I took my fitbit surge for my usual run, it was working fine. When I came home and as I chose to sync it with my PC using the USB cable, it failed syncing with my PC. So, I shutdown the fitbit and want to restart it, thinking it may work. But when I restarted it got stuck in the initial stage of "Arrow sign" or we can call it a fitbit "logo sign", and it stays in that sign for ever and doesn't move to the next stage of showing the time or settings. Then I even tried to reset it by pressing the home and select button together and the screen went blank. After few minutes I switched on and it again gets stuck on the same fitbit logo screen. I tried to do this for almost 5 times. Still it is stuck with the logo sign and not moving forward. This morning as usual I ran for 8.1 kms and I wish I could use that data as well; hoping to set it right for my tomorrow's run without loosing today's data. Can anyone suggest a way to retrieve the data and also make it work properly.  Thank you. 

[WendyB]

Sounds like you have done everything you can. I would contact support and see what they can do for you

Use the help Link at the top of the forum

[VaTech75]

Hey teshlee, I have the same issue with a Surge. Wiiliger turned me on to JoesGE. They said they could fix it, so I’m sending it in and crossing my fingers. 

[VaTech75]

Teshlee.

Just got my Surge back from JoesGE. It works like new. They replaced the main board. $50 total; they pay for shipping both ways.