help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge draining of battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-07-2016 05:20

‎05-07-2016 05:20

Hi, my Fitbit surge has sudden started draining of battery. I was getting 4-6 days depending on use and I'm not getting a day at most, even though I haven't been connecting it to my phone. Seems something must have gone wrong?
Best Answer
0 Votes
2 REPLIES 2

‎05-07-2016 06:29

‎05-07-2016 06:29

Try a restart. Sometimes doing it a few times helps.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Email Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎05-09-2016 10:49

‎05-09-2016 10:49

Welcome to the Community @RowenaW. Before contacting support, I recommend following our tips to Maximize your tracker's battery life and the Battery Troubleshoot. Now if these steps don't work, feel free to contact our Support Team. For a faster response you can contact them via phone or chat. 

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes