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Surge exercise isn't syncing

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‎01-06-2016 13:08

‎01-06-2016 13:08

Hi,

My surge seems to choose when it wants to sync my exercise, more often it chooses not to. The last 3 runs I've been on (including today) my run has not been synced to the app. The steps and distance have been recognise but the app doesn't think I've been on a run, despite selecting this option and successfully submitting the summary after each run by pressing the action button.

What's going on?! It's a very expensive device which isn't working to its full advantage!

Thanks,
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‎01-07-2016 05:49 - last edited on ‎03-07-2026 07:48 by Fitbit Moderator

‎01-07-2016 05:49 - last edited on ‎03-07-2026 07:48 by Fitbit Moderator

Welcome to the Fitbit Family @Adele23! It's great to have you here! 

Allow me to help,  in this case I recommend you the following

- Restart your surge
- Log out form the app and log back in
- Verify that your mobile network is working properly 

Hope it helps, let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer