Surge feedback

[KurstieLove]

I have had my Fitbit surge since Christmas time last year (just a little over a year). It used to be a decent product. Would sync with my phone and did a decent job at tracking my activity. About 6 months into using it I started having battery issues. I put in a support ticket and got a replacement device. That replacement device STILL had battery issues. But with the last software update those issues disappeared. Around the time I got my replacement device, my fitbit stopped syncing with my phone so I started using the mac app and web dashboard. It sucked but at least it worked. Unfortunately now, it wont sync with my computer either. After several attempts to even find the device it finally sync. Said "Sync Successful" but didn't actually sync. Wish I wouldn't have wasted my time on this product and just spent the $250 on a smart watch instead. Didn't realize each fitbit was only good for 6 months at a time. Utter disappointment 

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @KurstieLove, let me give you a warm welcome to our Community.

Sorry to hear what happen to your Fitbit trackers! I know that you maybe questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services. Rest assure I'll pass along the feedback, your voice is being heard. Fitbit is always reviewing your responses to provide feedback to our product development team.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here. 

Please check the information in this post about the issue you're facing, we can also contact our Support Team in your behalf if you wish.

Thanks for your understanding. 

[naniseattle]

I have had the same problems with two Fitbit Surges. They won't hold a charge and the wrist straps break. After this happened the first time, I called the help desk and got a replacement Surge but it started happening almost right away; same problems.  I can't believe that these products are so expensive yet don't work worth a darn. Frustrating. Very hesitant to buy anything by Fitbit ever again. 

[YojanaFitbit]

Hi @naniseattle, hope you are doing great and enjoying some healthy activities! 

Sorry to hear what happen to your Fitbit! I know that you maybe questioning about the quality of Fitbit but, I assure you that we test our Fitbit before releasing them to the market and we expect the highest quality in our products and services. Rest assure I'll pass along the feedback, your voice is being heard. Fitbit is always reviewing your responses to provide feedback to our product development team.

Thanks for sharing your feedback!