help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge flashes "Not Connected," but works OK otherwise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2018 09:16

‎08-23-2018 09:16

My Surge started flashing "Not Connected" after I had it on the charger overnight. It seems to work fine, when I can navigate around the notification. I have cycled the power a few times, but it continues to flash this notification. The Fitbit Connect App sees the Surge and connects/uploads data. Feels like a software problem, but I don't have a clue what the incantation might be to fix it.

 

Sorry if this is a known issue.

 

Best Answer
0 Votes
1 REPLY 1

‎08-23-2018 11:07

‎08-23-2018 11:07

Have you tried a restart?  Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer