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Surge foggy screen and not syncing

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‎05-20-2016 14:35

‎05-20-2016 14:35

I've had my surge for 6 months and the screen is foggy and is not syncing. My phone can't even find it. I've rebooted both and nothing.
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‎05-21-2016 00:35

‎05-21-2016 00:35

I'm having exactly the same issue. Only had mine for 2 months. I don't wear it in the shower or bath yet I have condensation/foggy screen!? There are no marks on it and I haven't dropped it so can only point to it being defective. Coincidental or not the device will not sink with my iPhone now either no matter what I try.
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‎05-23-2016 07:35

In response to MattyD1987

‎05-23-2016 07:35

Welcome to the Community @MattyD1987 and @dandrew2000 it's great to see you around! Woman Happy If your Surge trackers are having condensation inconvenience, I recommend contacting our Support Team, I know they will be glad to help you. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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