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Surge going blank/turning off?!?!

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‎05-12-2016 11:25

‎05-12-2016 11:25

Hi, need help, has Surge for 8 days, it's froze, did "reboot", seemed ok but now it has started going blank/turning off and will only come back on by plugging in charger! Then sometimes it's ok for 10 mins-6hrs and "off" it goes!!!
Any ideas guys??
Cheers..
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‎05-12-2016 14:06

‎05-12-2016 14:06

Welcome to the Fitbit Community @Shoeyfire. It's great to have you here. This is definitely not an expected behavior. Please perform a restart to your Surge. Additionally, it could be a good idea plugging the charging cable on a different USB port. This should get you back on track. Let me know how it goes.

 

Thanks for stopping by, see you around. Smiley Very Happy

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