09-07-2016 14:10
09-07-2016 14:10
I have 6600 steps but show that I have over 12 miles!!! I 've not been running -just walking around the house. I think I should have 3 miles based on that step count.
I've tried restarting and tried synching to phone
09-08-2016 00:14
09-08-2016 00:14
The Surge calculates miles by multiplying your step count by your stride length so it sounds like your stride length is incorrect.
If you have not changed the default setting then it's worth checking your profile settings as your height is used to calculate the default https://www.fitbit.com/user/profile/edit
If you have changed the default then you may have got it wrong and this guide will help correct it http://help.fitbit.com/articles/en_US/Help_article/1135
09-12-2016 09:01
09-12-2016 09:01
I've had surge since February and it just did this one day. It was in line all the days before and all the days since.