help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge heart rate monitor

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2016 22:43

‎09-15-2016 22:43

My heart rate moniter is not working on my "Surge"
I am fully charged. No green light. Suggestions?
Best Answer
0 Votes
3 REPLIES 3

‎09-16-2016 00:55

‎09-16-2016 00:55

Starting with obvious, is it switched to 'On' in the settings?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎09-16-2016 07:51 - last edited on ‎10-21-2016 12:26 by Fitbit Moderator

In response to MikeF

‎09-16-2016 07:51 - last edited on ‎10-21-2016 12:26 by Fitbit Moderator

Yep

Gary Vanderbeek

 

Moderator edit: removed personal iformation.

Best Answer
0 Votes

‎10-22-2016 06:01

‎10-22-2016 06:01

Hi @Gi1pper welcome to our Fitbit Community!

In order to make sure the PurePulse device on your Surge is working properly, follow the steps below:

 

> Access to your Fitbit account on your PC > Go to your Settings and change your heart rate from Auto or On to Off.

> Restart your device and sync it.

> Your heart rate should now be working.


Let me know how it goes.

Rodrigo l Italian & English Community Moderator, Fitbit

Parliamo di calcio Qual è la tua squadra di calcio preferita?

.
Best Answer
0 Votes