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Surge heartrate light stays on

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‎10-22-2016 13:19

‎10-22-2016 13:19

My surge heart rate monitor is set to auto. As of last night, when I removed it to charge, the light won't shut off. It remains extremely bright. I tried to switch it to off and it stayed on. (Also when I tried to swipe between screens it didn't want to do that either). I restarted it. The light stayed on even when the watch was turned off. I used my phone to switch it to off and that worked. Turned it back to auto and it's doing its own thing again. It's currently charging and although I am not touching it and it doesn't move, the light turns on and off, on really bright then dim and bright and off, alternating randomly off, on, and very bright. Why!? I don't get it wet besides sweat during a workout and I dry it after. What's going on?
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2 REPLIES 2

‎10-22-2016 13:22

‎10-22-2016 13:22

I have a video of this happening but I don't think I can upload it
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‎12-03-2016 04:20

In response to AlyssaKinSK

‎12-03-2016 04:20

Hello @AlyssaKinSK, it's nice to see you around! Smiley Happy

 

This is indeed a very odd situation and as you already mentioned, you have tried to restart your Surge and reset the heart rate monitor by changing it from on to off and back on again.

 

At this point my best recommendation would be contacting our Support Team. Let them know about the steps you've performed so far, I'm sure they will be more than happy to assist you further with this situation. 

 

Let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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