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Surge isn't returning to "0" at night

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‎12-03-2017 10:35 - last edited on ‎12-06-2017 06:56 by Moderator Alum

‎12-03-2017 10:35 - last edited on ‎12-06-2017 06:56 by Moderator Alum

Hi all. I've tried everything to get my Surge to stop calculating steps while not in use and recharging (checked time zone settings, etc). I've even tried logging 'drive' activity in order to reduce steps but it looks like my tracker isn't returning to "0" when a new day begins. Today, it says I've logged 38,670 steps and I haven worn it in two days! Any repair advice? 

 

Moderator edit: Subject for clarity

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‎12-06-2017 06:55

‎12-06-2017 06:55

Hi @vettecen! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! Woman Happy

 

I think that must likely it got stuck in the process of resetting the information at night. For this type of issues we usually try to restart the Fitbit tracker a couple of times, the information won't change on the Dashboard or tracker; but it should be able to reset all the information for the next day. In case that your tracker is still having issues after doing so, please let me know.

 

I'll be around! Smiley Happy

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