Surge keeps fading out/shutting down randomly?!

[Toby4888]

Hi there!

I have recently purchased my Fitbit Surge. It arrived yesterday (21/1/2016).

I updated and charged the fitbit to full during the day whilst I was at work so I know that it is not the battery running low, but occasionally the screen will slowly fade out untill it is completely blank! I will then have to press buttons on the watch to turn the devise back on.

This is very frustrating for me considering it is a new purchase. I'm concerned it will turn off during exercise and won't log properly.

I have been looking at the forum and I can't seem to find anyone else with the same issue as this. I'm thinking that I probably have a faulty devise.

Any ideas?!

Thanks,

Toby.

[SunsetRunner]

Hi @Toby4888

Did you turned on the tracker normally or restarted the tracker?

If not already done, it's possible to restart the tracker.

Restart the tracker

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

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When the issue remains, the tracker needs to be exchanged.

[Toby4888]

Hi @SunsetRunner

Thanks for your response. I have already restarted the tracker multiple times with no luck. After a little more research I have actually found a discussion for someone that is experiencing the same issue:

https://community.fitbit.com/t5/Surge/Surge-screen-fading-and-blank/m-p/945534

I purchased through Amazon.co.uk and they have agreed to give me a full refund. I am going to put the money aside for the Blaze as and when it becomes available.

Cheers,

Toby.

[SunsetRunner]

Your welcome @Toby4888

The Fitbit Store mentions when pre-ordering the Blaze, it ships in March.

Wishing a awesome day / weekend