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Surge keeps freezing on different screens

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‎07-26-2017 15:30 - last edited on ‎07-28-2017 06:23 by Fitbit Moderator

‎07-26-2017 15:30 - last edited on ‎07-28-2017 06:23 by Fitbit Moderator

Surge keeps freezing on different screens and only goes right wen goes flat and turns off then it's ok for a hour after charging back up but still records everything anyone any ideas

 

 

Moderator edit: updated subject for clarity

Best Answer
2 REPLIES 2

‎07-27-2017 23:35

‎07-27-2017 23:35

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support. Let them know what you have tried to resolve this issue
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎07-28-2017 07:14

In response to WendyB

‎07-28-2017 07:14

Halo, @Holmes7571 thanks for stopping by! Thank you for your participation in the forums! Cat Happy

 

I noticed that @WendyB has offered a few suggestions to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions

 

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

 

Please keep me posted! Heart

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Best Answer