Surge lasting 8 hours, is this usual?

[Batman2704]

Well, I bought a fitbit surge yesterday from a seller on a mobile app called Carousell and it was brand new in its box but did not come with a receipt. I charged it for 2 hours and when I used it, its battery life only lasted for about 8 hours. And I was wondering if that was usual and if I could get a replacement somehow? 

Moderator edit: Clarified subject.

[WendyB]

Welcome to the forums!

You need to exchange from the place you bought it from. It also does not sound like an authorized dealer.

https://www.fitbit.com/retailers

But you can try a few things before you do

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Good luck!

Look around the forums and join in on some of the discussions! Lot's going on!
Hope to see you around!

[WavyDavey]

Hi @Batman2704,

I had to look up that site Carousell as it was new to me. It says it's a "person-to-person marketplace", so it sounds like your Fitbit came from someone who bought it and then sold it.

I would start by contacting the seller and read Carousell's terms to see if they can help. If not, I would contact Fitbit Support and see what they have to say. You'll want to know if the unit is covered by warranty and support.