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Surge no longer syncing

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‎07-24-2017 06:13

‎07-24-2017 06:13

Hi my fit bit surge has stopped syncing with my phone.  Bluetooth is turned on and it is still showing as being paired?  Any suggestions please.

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‎07-24-2017 17:20

‎07-24-2017 17:20

Try turning Bluetooth off then back on. If that didn't work, try a phone restart. Those tips have helped me. At worst, I've deleted the surge and reinstalled it.

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4 REPLIES 4

‎07-24-2017 17:18

‎07-24-2017 17:18

My 3rd replacement Surge stopped working after 1 month.  Their solution was to sell me another for 25% off. Seriously?????  I will toss this one in the garbage just like the previous 2 and go with a competitor. Customer service is awful.  They do NOT stand behind their product!!!!

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‎07-24-2017 17:20

‎07-24-2017 17:20

Try turning Bluetooth off then back on. If that didn't work, try a phone restart. Those tips have helped me. At worst, I've deleted the surge and reinstalled it.

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‎07-24-2017 17:41

In response to Ladylynn71

‎07-24-2017 17:41

None of the buttons work so I cannot turn it off.  It has been like that since the day I received it.  Fitbit won't replace it.  They will only sell me another one at 25% off.  I am done with them.  But thanks for the reply and the suggestion.

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‎10-22-2017 16:01

In response to Ladylynn71

‎10-22-2017 16:01

Didn't work...

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