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Surge not connecting to MyFitnessPal

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‎06-12-2018 14:07 - last edited on ‎06-13-2018 05:33 by Moderator Alum

‎06-12-2018 14:07 - last edited on ‎06-13-2018 05:33 by Moderator Alum

My surge stopped connecting my exercise for the day to Fitbit.I logged out of both apps I removed the surge and added back  on .I shut my phone off.

nothing helping 😩

 

Moderator edit: Updated subject for clarity.

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‎06-13-2018 05:31 - edited ‎06-13-2018 05:32

‎06-13-2018 05:31 - edited ‎06-13-2018 05:32

A warm welcome to the Community @Jamie27. Thanks for the steps that you already try, sorry that it didn't solve this issue.

 

I'd recommend re-linking the two accounts by doing the following:

1. Sign into your Fitbit dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going to http://www.fitbit.com/apps/myfitnesspal.

After relinking, you can verify that your accounts are syncing by using one of the following data points:

1. On Fitbit you can check for your meal summary and logged activities from MFP.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes. 

 

I hope this helps, let me know the outcome. Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎06-13-2018 05:31 - edited ‎06-13-2018 05:32

‎06-13-2018 05:31 - edited ‎06-13-2018 05:32

A warm welcome to the Community @Jamie27. Thanks for the steps that you already try, sorry that it didn't solve this issue.

 

I'd recommend re-linking the two accounts by doing the following:

1. Sign into your Fitbit dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going to http://www.fitbit.com/apps/myfitnesspal.

After relinking, you can verify that your accounts are syncing by using one of the following data points:

1. On Fitbit you can check for your meal summary and logged activities from MFP.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes. 

 

I hope this helps, let me know the outcome. Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer