Surge not connecting to app

[Kimsararh]

My Fitbit is working fine but is not connecting to the Fitbit app. It says that it is looking for it but that is all. This started yesterday and it has full battery.

[SunsetRunner · Accepted solution]

Welcome to the Fitbit Community @Kimsararh! If your Fitbit Surge is not syncing, I recommend checking 

out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual.

Hope this helps. Let me know the outcome.

[GRadamWK]

I'm having the same problem as you, and many others it appears.  My issues started after I updated my Fitbit App on my Iphone.  Now my iphone won't recognize the Fitbit via bluetooth.

[SunsetRunner]

Welcome aboard to the Fitbit Forums @GRadamWK! Did you try the steps I shared above? That may help with the syncing issues you're currently experience.

Keep me posted.

[Martyn81]

Mine is also having issues connecting and syncing, I have completed all the resetting steps and if I reset my surge it does work but the next time I want to sync it wont connect and I have to reset my surge again, surely I shouldn't have to reset my surge every time I want to sync it???

[SunsetRunner]

Welcome aboard to the Community @Martyn81! If you already have tried the troubleshoot I shared above, I recommend that you reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

Keep me posted.

[MrMainiac]

I also have this problem but the support team won't do me any favours. Please help me! ;(

[Martyn81]

I said to the support team what the issue was and how frustrating it was and they sent a replacement.

Just keep on to them.

Regards

Sent from my iPad

[MrMainiac]

I may have found a solution. Try deleting or forgetting all the other devices in your Bluetooth setting ( Speaker, headphones, etc). I'm not sure about Bluetooth setting though

[MrMainiac]

XD I meant Surge Classic. I'm not sure about that. 🙂

[ajohnmiller]

I originally bought a charge 2 product that I was unable to complete the initial sync because it would not charge.  I took it back to Nordstrom, got my money back and bought a Surge.  Now trying to set it up.  It is connected to my Lumina 950 XL Bluetooth.  However when I download the Fitbit app it isn't seen because the stupid app still is looking for the defective charge 2.  Please get me help ASAP or I will return it and go to the Garmin product.  Very frustrated and no live help is disconcerting. 

Moderator's edit: Removed personal information. 

[SolangeE]

Hey there, @ajohnmiller!  Welcome to the Forums! It's unfortunate to hear your situation. Let me try to help. Btw, we do have live help, via chat and phone. Are you following these instructions to setup your new tracker? 

Please let me know what happens when you try to setup the new device or what message do you see. 

I'll be around. 

[ajohnmiller]

Thanks I was able to get it resolved and found the chat and customer support number!

[SolangeE]

Hey, @ajohnmiller! Thanks for the updates. I'm so glad to hear that you are back on track now. 

I would like to invite you to our Discussion boards, where you can find a lot of different topics and share your thoughts with us. 

See you around!