Surge not counting activite minutes

[Cabraszek]

I'm a very active person, I have an almost 1 year old so I'm constantly running up and down stairs and just always going. Today I went to my first Pilate's class it was very hard for me. I forgot to start tracking my exercise. So I would think for that hour I would have gained activite minutes and there is nothing there. Also when I am pushing a stroller or a shopping cart my surge is not always counting my steps either

Moderator edit: Subject for clarity

[matt9013]

@Cabraszek

That seems to happen to me. I will do an activity or something for awhile that I'm sure will give me active minutes and then find out I have nothing or like 2 mins worth.

As fir the stroller or shopping cart. It won't be counted if your arm is standing still. So if you are pushing a stroller or shopping cart you will want to move the arm the fitbit is on to get the counts to step. Keeping that arm still won't register any steps.

[bbarrera · Accepted solution]

Pocket trackers do better when pushing a shopping cart... you could try putting Surge in pocket while pushing a cart or stroller

[VivisFitbit]

Hello there @Cabraszek and @matt9013! Your buddy is designed to record your steps while you push a shopping cart. To get this information, I recommend switching from dominant to non dominant, this will increase the sensitivity of your tracker. Another option is @bbarrera's advice. 

You earn Active Minutes when you're active for more than 10 continues minutes. Let's suppose, you've been running for 8 minutes and then you stop to take a breath, those minutes won't be taken into consideration. But if you run for 12 minutes then you'll see them on your Dashboard. 

Let me know how this helps. 

[Cabraszek]

Its always on my non dominant and it didn't record a pilates 1 hour class

[VivisFitbit]

Thanks for the update @Cabraszek! In this case, you can use your tracker on "Pilates". This option is included on your Settings Account. You have up to 7 options to choose. 

Let me know how this goes! 

[Cabraszek]

Yes I do know this but in case of forgetting to program the fitbit it
should pick up my activity either way

[VivisFitbit]

Yup @Cabraszek, your Surge should record your activity, if this is not happening, I recommend contacting Support to get more details about this. I'm pretty sure they'll be glad to take a look into their system and provide you the solution you need. 

Good luck!