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Surge not syncing/battery life only lasting 24 hrs why?

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‎02-06-2016 22:14

‎02-06-2016 22:14

My surge has not been syncing properly for 2 days now ? Have updated software and turning Bluetooth on and off also notices my surge battery life is only lasting 24 hrs ? Why? I haven't changed anything on the surge it's only just started happening 2/3 days ago why? Help please
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‎02-07-2016 03:07

‎02-07-2016 03:07

A warm welcome to the Community @Lina012. Thanks for troubleshooting the inconveniences you have with your Surge. I recommend following the Syncing Troubleshoot. About the battery, you can follow the tips to Maximize your tracker's battery life and the Battery Troubleshoot. If by following these steps you keep having problems with your Surge, feel free to contact our Support Team.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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