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Surge not syncing with iPhone updated with ios11

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‎10-07-2017 23:48

‎10-07-2017 23:48

My iPhone 6 updated with ios11. It is not finding my surge device and unable to sync with fitbit device. Even the fitbit app is disappeared from full screen. I can find out through search app in iPhone.  I tried a lot but all went in vain. My surge is working fine. I need a help to solve the  problem. 

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2 REPLIES 2

‎10-08-2017 04:45

‎10-08-2017 04:45

Hi mk2312 .. this happened to me a few weeks ago. I updated my iOS to v11 and my Bluetooth wouldn’t connect my surge. Here is what I did :

I updated my Fitbit app version to 2.40.1(719)

Then Apple released a bug fix version of the iOS 11 , so I updated my iOS to v11.01

Shutdown iPhone and Surge by going to Settings>Shutdown>Yes

After about 15 secs turned both iPhone and Surge back on

Went to iPhone setting>Bluetooth and tried connecting to Surge and it connected. 

Problem solved !

This is primarily happening to me every time Apple releases a new iOS version . This really frustrating. I’m having the same issue again

Best Answer

‎10-11-2017 08:36

‎10-11-2017 08:36

I have the same problem?

See my message posted last week.Disappointed and my wife has the same problem.

Not very happy.

Best Answer