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Surge not syncing with my Samsung S7

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‎06-20-2017 07:08 - last edited on ‎06-23-2017 08:00 by Moderator Alum

‎06-20-2017 07:08 - last edited on ‎06-23-2017 08:00 by Moderator Alum

My phone. Samsung S7 cannot communicate with my tracker since Sunday. Any ideas? Tried all the troubleshooting tips. Thanks

 

Moderator edit: Clarified subject

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Accepted Solutions

‎06-23-2017 08:00

In response to SteveH

‎06-23-2017 08:00

How you doing @RobWhitept? Thanks for joining this family, hope you like what find here! Smiley Very Happy

 

Excellent tip @SteveH! You might get some good points to make your Surge to connect property with your phone in this master post. In case that you need extra help, feel free to post back. Cat Wink

 

If you were able to fix the issue with @SteveH suggestion I invite you to mark his post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions

 

Please keep me posted! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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2 REPLIES 2

‎06-20-2017 07:16

‎06-20-2017 07:16

Was one of the things you tried a restart of the fitbit using this procedure?

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least three times.

Best Answer

‎06-23-2017 08:00

In response to SteveH

‎06-23-2017 08:00

How you doing @RobWhitept? Thanks for joining this family, hope you like what find here! Smiley Very Happy

 

Excellent tip @SteveH! You might get some good points to make your Surge to connect property with your phone in this master post. In case that you need extra help, feel free to post back. Cat Wink

 

If you were able to fix the issue with @SteveH suggestion I invite you to mark his post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions

 

Please keep me posted! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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0 Votes