Surge not syncing

[Bobher13]

Synchronisinf with mobile phone does not work

Moderator edit: Updated subject for clarity.

[SunsetRunner]

Is the device you are trying to sync to a supported device?

 https://www.fitbit.com/devices

[YojanaFitbit]

I'm happy to see you here @Bobher13, please receive a warm welcome!

Thanks for reaching out the Forums to get some help for your Surge. You can try to log out/in from the App or  restart "Bluetooth". Once you've done that to Force sync your tracker Tap on "Account" in the Fitbit App, then tap on your "Surge" picture and find the option "Sync now" to force sync.

Our good friend @SunsetRunner, has a good point there; so please check some requirements that your phone and Surge should have in order to successfully communicate:

Requirements:

• Phone should be a compatible device check our list of compatible devices
• The phone must be bonded with their tracker
• Bluetooth service must be turned on
• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
• The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
• The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
• Your tracker's battery should be fully charged.

Also check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit. 

If the syncing issue remains with a mobile device I would recommend following the steps below:

1. Restart your tracker a couple of times and make sure that it is fully charged
2. Reboot your phone and check that you phone and Fitbit App is up to date 
3. Open Bluetooth Settings on your phone and delete your Surge from there (forget device)
4. Open Fitbit App > Account > Surge > Remove device (tap on the trash can in the upper right corner)
5. Reboot your Bluetooth and double check that it is not connecting from there
6. Force quite the App. Open it again Account > Set up a device

Hope this helps and welcome again!