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Surge not tracking HR after update App 2.33.1

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‎03-13-2017 05:10 - last edited on ‎03-14-2017 08:36 by Moderator Alum

‎03-13-2017 05:10 - last edited on ‎03-14-2017 08:36 by Moderator Alum

The latest update 2.33.1 created a bug that prevents the app from tracking my heart rate.

 

Any suggestions to resolve this issue?

 

Moderator edit: Clarified subject.

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1 BEST ANSWER

Accepted Solutions

‎03-14-2017 08:35

In response to Simply2cool

‎03-14-2017 08:35

Good to see your here @MikeF! Nice to see that you're digging into the Forums @Simply2cool, let me give you a warm welcome to our Community. Smiley Very Happy

 

Thanks for the head's up! Good thing that you were able to resolve this issue.  In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

 

Have a great day! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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4 REPLIES 4

‎03-13-2017 14:12

‎03-13-2017 14:12

Sorry, I've no idea which app you're referring to. If you let us know, we could move this thread to the appropriate app forum.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-13-2017 14:43

In response to MikeF

‎03-13-2017 14:43

@MikeF wrote:

Sorry, I've no idea which app you're referring to. If you let us know, we could move this thread to the appropriate app forum.

My apologies, I thought I was posting in the iOS forum and realized that I posted in the surge thread after posting.  The app shows a resting heart rate but doesn't graph the data. 

Best Answer

‎03-14-2017 04:53

‎03-14-2017 04:53

Resetting my surge seems to have resolved the problem. 

Best Answer

‎03-14-2017 08:35

In response to Simply2cool

‎03-14-2017 08:35

Good to see your here @MikeF! Nice to see that you're digging into the Forums @Simply2cool, let me give you a warm welcome to our Community. Smiley Very Happy

 

Thanks for the head's up! Good thing that you were able to resolve this issue.  In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

 

Have a great day! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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0 Votes