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Surge not turning on unless charger connected

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‎01-28-2016 05:39

‎01-28-2016 05:39

Hi is anyone able to help with this. When plugged in the surge is on and works but as soon as I disconnect the charger it does. App says its full charged and it was only delivered yesterday as a replacement to my original one that broke. Help please.
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‎01-29-2016 12:02

‎01-29-2016 12:02

It's great to see that you've visited the Fitbit Community @SunsetRunner. If you haven't done it already, please perform a couple of restarts to your Surge. This should bring it back on track.

 

Have a nice day. Smiley Very Happy

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‎01-29-2016 12:06

In response to EdsonFitbit

‎01-29-2016 12:06

I have done constant restarts for the last two evenings and it's not working. The battery is not keeping its charge the minute I unplug it turns off

Sent from my iPhone
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‎01-29-2016 19:01

In response to SunsetRunner

‎01-29-2016 19:01

Thanks for the update @SunsetRunner. In this case, it could be a good idea getting in touch with the Support Team. Please let them know the workarounds you performed so they can provide further assistance.

 

Catch you later. Robot Very Happy

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