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Surge not working properly

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‎01-23-2018 22:02

‎01-23-2018 22:02

My surge is having the following issues

 

1. changing time unexpectedly 

2. touch not working properly

3. there is no company support in INDIA

 

 

Requesting you to please help. 

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‎01-24-2018 00:37

‎01-24-2018 00:37

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work. If it doesn't work then contacting customer support is your best option. The contacts for India are at https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=IN

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