help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge records activity I've not done

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-02-2016 02:18

‎05-02-2016 02:18

At 23.00 my surge records "walks" at 3mph. These walks appear to last for up to 7 hours and burn thousands of calories. That's all very nice but I've been inactive at these times (asleep). I've tuned off the auto exercise recognition but to no avail. Any ideas on how I can stop this?
Best Answer
0 Votes
6 REPLIES 6

‎05-03-2016 04:29

‎05-03-2016 04:29

Oh, this is very weird @Kebab_Jerry! Have you tried restarting your Surge? Is the timezone set correctly on your buddy?

 

Welcome to the Community Forums, I'll be around my friend!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-03-2016 05:52

‎05-03-2016 05:52

I've not tried restarting yet. My first approach has been to disconnect myfitnesspal/strava/endomondo etc. It'll be a few days before I see if that's worked.
Best Answer
0 Votes

‎05-03-2016 06:58

In response to Kebab_Jerry

‎05-03-2016 06:58

Totally @Kebab_Jerry, let me know how it goes!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-12-2016 00:27

‎05-12-2016 00:27

Looks like disconnecting other apps has done the trick. I think it was caused by "myfitnesspal".
Best Answer
0 Votes

‎05-12-2016 06:01

In response to Kebab_Jerry

‎05-12-2016 06:01

Hmmm...very strange @Kebab_Jerry, but everything is working great by now?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-12-2016 16:16

‎05-12-2016 16:16

Yes, assuming I accept its inaccuracies, a strap that causes hives and the inability to link it to other apps (I'll even ignore its inability to track rowing) then yes everything is now fab.
Best Answer
0 Votes