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Surge screen stuck on 'v34.6 Update Complete'

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‎10-30-2017 04:04

‎10-30-2017 04:04

I updated the f/w on my Surge yesterday, from my tablet, and the update was reported as successful. However since then the display on my Surge shows 'v34.6 Update Complete' and I can't change to any other screen. The buttons are unresponsive. Any ideas how to get the device back to a normal working condition from here?
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‎10-30-2017 04:11

‎10-30-2017 04:11

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Hopefully the buttons will work for this. It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

View best answer in original post

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2 REPLIES 2

‎10-30-2017 04:11

‎10-30-2017 04:11

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Hopefully the buttons will work for this. It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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‎10-30-2017 04:30

In response to SteveH

‎10-30-2017 04:30

Thanks Steve - that worked first time! I like it when there are simple solutions 🙂

Thanks again!

 

Have a great day

Pieter

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