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Surge screen swipe only works when connected to the PC

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‎05-23-2019 03:39

‎05-23-2019 03:39

Since about a week ago swipe on my Surge screen will not work unless it is connected to the PC for sync/charge. Was there a flawed product update that caused this ?

Since I mostly use the step counter and the heart rate, is it possible to get on the screen the time, the step counter and the heart rate at the same time ? In this case I would not bother with the swipe issue.

Thanks in advance.

 

 

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‎05-23-2019 03:52

‎05-23-2019 03:52

Hi @Discoazul. It’s been quite a while since I’ve used the Surge. It may be best for you to contact Support. They should be able to advise you. 

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‎05-24-2019 08:16

‎05-24-2019 08:16

my surge also stopped swiping,even when connected for charging.

I am thinking it is a software glitch, is there going to be any help from fitbit or are we sol?

It worked great until a few days ago.

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