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Surge showing 200bpm and 8000 calories burned on days I don't wear it

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‎04-02-2016 16:45 - edited ‎04-02-2016 16:45

‎04-02-2016 16:45 - edited ‎04-02-2016 16:45

As the title says, Surge is doing something wonky. Today I noticed it showing a 200 bmp heart rate while I haven't worn it all day. It's also showing 4500 calories burned, while my BMR is just 2900.

 

I've experienced something like this a few weeks ago, when Surge assigned me 8000 calories burned on a weekend I didn't wear it. Back then I chalked it up to a post-firmware update bug and moved on.

 

But now it's becoming a real pain. Why is it doing this? Is this some badly designed feature or a bug? How do I fix it?.. It's really screwing up my averages and my tracking.

 

Additionally, is there a way to fix the erroneous calorie count on my dashboard?

 

thanks!

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‎04-02-2016 23:13

‎04-02-2016 23:13

Try restarting your Surge. This does no harm and can sort out all sorts of issues:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

Note that it doesn't always work first time so give it a few tries.

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