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Surge shows a black and white pixelated screen

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‎03-12-2018 19:42 - last edited on ‎03-15-2018 08:41 by Moderator Alum

‎03-12-2018 19:42 - last edited on ‎03-15-2018 08:41 by Moderator Alum

I havent used the fitbit for a long time, and when i tried to use it, it wouldt work my screen is black and white pixelated

 

Moderator edit: Subject for clarity

Best Answer
2 REPLIES 2

‎03-12-2018 20:16

‎03-12-2018 20:16

When it hasn't been used in a while and not charged it can ruin the battery.

 

Try a restart

Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎03-15-2018 08:40

In response to WendyB

‎03-15-2018 08:40

Hi @FERNOM! Thanks for joining this family, hope you like what find here! Smiley Happy

 

Good to know that you want to use your Fitbit tracker again. As @WendyB mentioned, you can try those suggestions or you can get back to see what is the next step. I'll keep my finger crossed.

 

Keep me posted.

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Best Answer