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Surge stopped tracking steps and heart rate

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‎06-02-2019 22:11

‎06-02-2019 22:11

I bought by Fitbit Surge back in 2015. Has been working like a charm since then. Recently (about a month ago) it stopped tracking steps and heart rate after I took a boxing class. I've tried restarting, resyncing, deleting the device and adding it again in the Fitbit app, reinstalling the Fitbit app. Have the latest version of the firmware (Firmware version: 16.34.6.1) installed as well. But nothing seems to be working and fixing the issue. I'm not sure if this is a hardware or software concern. Any help would be appreciated.

 

Also let me know if there is an authorized service center in Bangalore, Karnataka, India where I can visit and get it checked (if this is a hardware issue).

 

Thank you!

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