Surge strap has split

[Dory950]

My Surge strap has all of a sudden split on the top by the watch face. I have only had the watch 3 months! Can you please tell me what I need to do

Many thanks

[WendyB]

Please contact support. Attach a picture
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[Dory950]

Thank you Wendy I have emailed a picture of it

Sent from my iPhone

[lilchris26]

My surge is the same the strap has split. My first surge which was a gift christmas 2016 went faulty it would not connect with my mobile and the strap split. The replacement has been working fine but the strap on that has split now andd its worse than the first one. Can you glue the strap or something. No wonder they have stopped making  the surge, it seems a common problem.

[marty0050]

Ebay has plenty of "aftermarket" straps. It is easy to replace. Purchase with the screw driver, the screws are small. The last time I checked FitBit only offers entire units, not the strap. 

[Dory950]

thank you I will check this out

[YojanaFitbit · Accepted solution]

Welcome to the Forums @Dory950, glad to see that @WendyB and @marty0050's respond helped you! I'm sure out team will give you a hand with that.

@lilchris26 Thank for sharing this information and for reporting the issues with your replacement. I've got in touch with our team and they will be contacting you shortly.

Thanks for your understanding.