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Surge suddenly changed date/time and reset steps

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‎04-16-2016 17:45

‎04-16-2016 17:45

Dashboard still shows that I have 17,000+ steps, but the Surge display says that it's 2:44 pm om February 7th and I only have 322 steps. Syncing doesn't seem to change anything. Not sure how to fix it.
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‎04-17-2016 08:49

‎04-17-2016 08:49

@cate0513 Welcome to the Fitbit Community! Okay, first, check that the time zone setting is correct. If it is; problem should be fixed once you sync the tracker. Maybe the Surge is not syncing correctly. Do you have more than one tracker set up on your account? That could be the issue. If you do, make sure that the Surge is the only tracker near at the time you will be syncing it. Also, confirm the last syncing time on your online dashboard by clicking the gear icon to check.

lastsync.png

 

Confirm the Surge is syncing correctly and let me know if the display shows the correct data.

 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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