Surge - unable to swipe. Dismal customer support from Fitbit

[Wchoroco]

3 days ago I called to report an issue with my surge screen being non-responsive. Buttons work but swipe doesn't. My initial call was met with several minutes of "please wait while I check" only to be asked to sync my Fitbit, which I did. When I stated this did not work, I was told this was escalated to the highest priority and to wait from an email. Well I got the email from the highest priority which suggested I reset my Fitbit. That's it. Nothing else. Well that didn't work. I replied as such. After no response, I called customer service. Again after hearing please hold while I look into this, I was told this had been elevated to the highest priority and to wait for an email. Really? How is elevating this to "highest priority" get my surge to work? Now I am left with a surge that doesn't work and no answers...poor customer support from Fitbit.

[EdsonFitbit]

Welcome to the Fitbit Community @Wchoroco. It's great to have you here. I'm sorry to hear that your experience with Customer Support was not that pleasant. Thank you for your feedback. Your case has been forwarded to the quality department to provide the proper feedback to the advocates involved. I reached out the support team and it seems they have been in touch with you recently. Please check out your inbox to see their response. Hopefully you get back on track soon. Thanks for your patience in the meantime.

Catch you later.