12-13-2016 16:38
12-13-2016 16:38
If you are like me and you don't want to put out another $240 or more because your surge watch band is coming apart after a year and the eyelets to adjust it are breaking you can do these simple steps to extend the life of you surge.
I hope this helps some else who has had the same problem.
12-29-2016 18:12
12-29-2016 18:12
Sounds like there is no band available for this product. What kind of busines is this? Sounds like they dont care about their customers. Or they just waiting for us to expend another $240???
I may quit using this product once it is done.
12-29-2016 18:59
12-29-2016 18:59
01-04-2017 09:24
01-04-2017 09:24
@Notright wrote:Sounds like there is no band available for this product. What kind of busines is this? Sounds like they dont care about their customers. Or they just waiting for us to expend another $240???
I may quit using this product once it is done.
Absolutely there's no band available. Removing the band means breaking the antenna that's built into it meaning you need a repair rather than a replacement which means the operation is well beyond the ability of the average user..
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.
01-04-2017 11:51
01-04-2017 11:51
I just sent this letter in to Fit bit:
To Whom it may concern,
I am just off the phone with your Customer Support Personal, I was unable to get his name due to the language barrier. I spent 20 minutes just trying to get my email address correct.
He confirmed that I have not abused, damaged, or otherwise adversely used my Fitbit Surge, other then daily use.
He also confirmed that I first synced my Surge on August 29, 2015.
On December 30, 2016, the buckle broke and I have been unable to wear my Surge. Your CS personal confirmed that since this is four months pass the year mark there is nothing that can be done. At this point he offered me some sort of discount but again due to the language barrier I was unable to understand if it was $25 or 25% on a new product. (by the way the site is giving a better deal all ready)
I just want to say I was thrilled with my initial purchase of the Surge since i also run. This was an excellent Tracker for monitoring my progress as I did my first half marathon last year. At a price of $249 I knew I could get something cheaper but the features swayed me. Here we are one year later and I have a broken tracker and the disappointment is huge.
I don't have a disposable income to purchase a new Surge every year, even with a minor discount. As much as I loved your product, I will be looking at other devises such as Garmin or Tom Tom.
I just wanted you relay my experience to your team in hopes it will help with development going forward.
I am sorry to have to part ways.
Best Regards,
Ann Taylor
Ann@luxinteractive.com
09-14-2017 15:11
09-14-2017 15:11
Hi! The exact thing happened to me. My husband gave it to me as a gift after my child was born. I was so excited! Loved it and recommended it. But after a little over a year the strap broke. Contacted customer service and they told me the same thing. That they would give me 25% discount if I bought a new watch. This is really frustrating since its almost new! It's not like it has 5 years!!! It's their problem making a watch that brakes easily. I am not happy about it and after what happened I think I will get another brand. One that really support and values their customers. The even said: that's why we have improved our new watches...
09-15-2017 01:40
09-15-2017 01:40
@Etyam23 Amazon has aftermarket replacement bands and YouTube has the "how to" videos is you are so inclined. Just a thought.
09-15-2017 08:48
09-15-2017 08:48
09-15-2017 09:39
09-15-2017 09:39
@Etyam23 If you do a search for "Surge band replacement" on YouTube you will see how to replace the band. If it looks like something you or a friend can do then you can get the replacement band from Amazon. It's just a thought. Good luck.