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Surge will not connect to my Fitbit app

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‎01-10-2017 20:28

‎01-10-2017 20:28

I have an s7. I can't get me surge to connect after typing in the 4 numbers during setup. I have tried restarting everything uninstalling and re-installing the app. Nothing works. I've tried emailing fitbit support but it's been 2 more than and no response. Does anybody have a solution?

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‎01-11-2017 04:08 - edited ‎01-11-2017 04:09

‎01-11-2017 04:08 - edited ‎01-11-2017 04:09

What a great day to step into the community @Nutt5! Hope you're doing great. I think that you can try the restart on your Surge a couple of times, yesterday we had an update for Android devices check again that your phone is running the version 2.40 and try one more time. I check the list of Supported Devices to sync with Fitbit and your phone model is not there, but I have heard from users that it connects with Fitbit but once in a while you have to be patience to make them sync.

 

s7.png

 

Let me know if this works! Smiley Very Happy

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