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Surge will not connect with I-phone 6 or computer

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‎02-28-2018 15:09

‎02-28-2018 15:09

I have used the chat to fix this problem over the last 2 months twice and it is still not fixed. They sent me a new one which will also not sync or download the software. A month ago I was told they were sending me a new Surge I have not heard anything from Fit Bit.

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‎03-01-2018 10:36

‎03-01-2018 10:36

For the computer have you downloaded the software it needs?

 

http://help.fitbit.com/articles/en_US/Help_article/1873

 

If you do not have windows 10 then you need a dongle plugged into a USB port for it to sync.

 

dongle.png

 

For your Phone is it on the supported list?


https://www.fitbit.com/devices

Community Council Member

Wendy | CA | Moto G6 Android

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