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Surge will not sync again

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‎02-11-2019 07:13

‎02-11-2019 07:13

Yet again my Fitbit surge will not sync. It is so annoying does anyone have a permanent solution or a recommended replacement brand?

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2 REPLIES 2

‎02-12-2019 04:57

‎02-12-2019 04:57

Nice to see you again on the Forums @JogOn17. I'll do my best to help you out with this.

 

First of all, thanks to all the steps that you've tried until now. I noticed that you had a conversation with one of our agents. I've also requested a case for you, our team will be contacting you via email shortly to continue with the troubleshooting steps missing or check your warranty options with Fitbit. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

 

Thank you for your understanding.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎02-12-2019 05:18

‎02-12-2019 05:18

Hi, thanks for your reply. It has synced this morning at last!

hope you can understand how frustrating this is but okay for now. 

Should I sync every day or every few days and does this make a difference to probability of a successful sync?

thanks again

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