Surge will not update and will not synch now

[Neita]

Screen said to update and tried four times. It won’t update. And it will no longer synch.

I HATE updates!

[YojanaFitbit]

Hi @Neita! Please receive a warm welcome to the Fitbit Family! 

Sorry about the issues in regards to the last update. Please allow me to help you with your inquiry. By the way, thanks for trying those steps to update it. Have you tried to restart your Surge, if not try to do so! Then check if your Fitbit App and iPhone are up to date. 

Once you've done that, follow these steps to reconnect your Surge with your account, sometimes you need to delete it from the Bluetooth to finish this process.

Keep me posted! 

[Neita]

Two days later and it did synch! It has done that from time to time, sometimes giving me the steps but not my sleep or not syncing at all. This is my second Surge.

Thanks for your kind reply. Will follow your suggestions if it happens again!

Best, THANKS!, Neita

[YojanaFitbit]

Thanks for replying @Neita! Very nice of you for confirming this information. 

I think that after this last update and the steps I suggested your Fitbit should be working fine. But in case you need more help please don't hesitate in writing back.

I'll be around!