Surge won't charge no matter what I do! So frustrated!!

[kehoops]

I have been having trouble charging my Surge for months now.  I first noticed a problem over the summer when I would plug the charge into the watch but it wouldn't charge.  I soon learned that I needed to wiggle the wire around a bit to get it to charge.  After a few weeks, this approach did not work either, so I did all the other things advised on this forum (cleaned the contacts, hard re-booted it, etc.).  Sometimes this would do the trick, but only for a few charges.  Eventually, my charger would not work on my watch at all, so I started to use my husband's charger.  This seemed to work better, but after a few weeks, the same problem - I would have to wiggle the charger in the watch a number of times before it would take a charge.  My husband had no problem whatsoever when he plugs his Surge into the same charger.  

Today, after nearly an hour of trying, I could not get the charger to connect to my watch at all.  No matter what I tried today, I could not get it to charge.  Seriously, I spent nearly an hour trying to get it to charge.  So now I sit here with a totally dead battery that I can't charge.  This is so frustrating - the device is not even a year old yet and the problems started after only a few months.  I am very very disappointed in the Surge.  I survived the 'rash' only to fall victim to the lousy charging contacts on my device.  

Tonight I plugged in my Basis Peak again - thankfully I have a reliable back up that has never let me down after nearly 2 years.  

[SilviaFitbit]

@kehoops A warm welcome to the Community! Thank you so much for all the details that you've mentioned. Since, you already tried all the troubleshooting that you found here. I would like you to contact Customer Support so they can check on the tools and see what's happening with the tracker and provide you with the options that they have for you. 

Hope this helps. Let me know how it goes. 

[DocMRich]

My Surge is difficult to charge as well and has been for months.  I've finally given up and am calling Fitbit.  We'll see if they come up with anything helpful.

[SilviaFitbit]

@DocMRich Welcome to the Community! Customer Support is always willing to help. In case your Surge won't charge, they will check your options based in the warranty. 

Hope this helps.