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Surge won't reset to use with another account

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‎12-03-2018 10:39

‎12-03-2018 10:39

I wanted to give it to my son who is 13 because nobody is using it... I tried everything... The time and date are completely off and it won't sync with his phone. I spent 1 hour on the phone with costumer service, no help! I'm not sure what to do. He really wants to wear it.

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3 REPLIES 3

‎12-03-2018 12:58 - edited ‎12-03-2018 12:59

‎12-03-2018 12:58 - edited ‎12-03-2018 12:59

Welcome to the forums!

 

Did you set up an account with His email address?

 

Edit to add is his phone on the compatibly list?

https://www.fitbit.com/devices

 

Hope to see you around more

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎12-04-2018 12:19

In response to WendyB

‎12-04-2018 12:19

Yes, I have. I was told that as long as he is at least 13 y.o. I can do it.
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‎12-04-2018 19:16 - edited ‎12-04-2018 19:20

In response to DariaM58

‎12-04-2018 19:16 - edited ‎12-04-2018 19:20

Is good phone on the compatible list, and may I ask what phone your having issues with?

You say it won't sync, but I think your trying to setup the tracker to your son's account.

At what step does the setup fail?

Does the same find the Surge?

Does a 4 digit code display on the Surge?

Can you enter the code into the app?

What happens?

Any error messages?

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