Surge won't sync despite following troubleshooting guide

[pedris]

My Surge hasn't synced since Sunday evening (today is Wednesday). I've tried to sync it with my Moto G (3rd gen) and HTC One M7 - both without any success.

I've also followed the following steps from Fitbit's troubleshooting guide for the Android app (http://help.fitbit.com/articles/en_US/Help_article/1866😞

1. Close the Fitbit app and open it again. A sync should occur whenever the app is opened.
2. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
3. Reboot your mobile device and then open the Fitbit app again.
4. Restart your tracker. For more information, see How do I restart my tracker?
5. Uninstall and reinstall the Fitbit app.
6. Consider using the All-Day Sync setting. This prompts your tracker to periodically sync with the Fitbit app but may cause increased battery drain on your mobile device or tracker.

No luck so far! Live Chat isn't available to help at the moment (http://help.fitbit.com/?cu=1).

Can anyone advise? Thanks!

[pedris]

Live Chat resolved this issue 

[RobertoME]

Hi there @pedris, good to see you around and I'm glad to hear our Support team were able to resolved this issue. I wonder if can you share what was the solution? It possible other users are experiencing the same problem and perhaps your post will be of great help. 

Let me know if you have more questions and stay awesome as always.

[pedris · Accepted solution]

I'm not sure if the support team did anything remotely. They definitely checked my account to get some data (e.g. when last the tracker synced).

I did another reset with them and it worked after that. It might have been as simple as waiting a hour and then trying again.