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Surge won't sync

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‎02-02-2016 12:44

‎02-02-2016 12:44

My surge will not sync to my phone or computer. It has last sync'd on the 22nd of January. I have read through the forums a bit and have had no luck.

Andy
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22 REPLIES 22

‎04-14-2016 20:44

In response to AndyG65

‎04-14-2016 20:44

Suggest you contact customer support via email as I did and, when I got someone good they got me to try some steps and when that was unsuccessful they got my details and copy of receipt and replaced it.
Best Answer

‎04-14-2016 21:22

‎04-14-2016 21:22

I was having the same problem with intermittent syncing issues with my PC running Windows 10.  What I discovered was the bluetooth from my iPhone and my iPad were interfering.  When I turned off bluetooth on those two devices, the tracker was found and it synced fine with the PC.  

Best Answer

‎04-09-2018 09:19

In response to Erwin09

‎04-09-2018 09:19

@Erwin09 wrote:
Hi there, I had same issue with my fitbit surge but finally I found that the time in my tablet wasn't the same as my surge, so I went to settings on my tablet and manually reset the time to match my surge. The surge was thankfully still on the correct time. This resolved the problem.

This also fixed my problem. Thanks for posting!!

Best Answer