Surge won't turn on after trying to restart

[Nedcelkel]

Hi can someone please help me... I was having a couple of issues with my surge (not being able to scroll thru the screens n also wouldn't sync) n had a look on here n realised I should just do a restart. So I have done what it has told me to do but now I can't get it to turn back on again..... It has the arrow on the screen n I have tried to plug it in for a few hours (as that helped last time it happened) but still nothing.... I'm feeling naked without my Fitbit....
Thanks in advance!

[Nedcelkel]

Ok so it's now back on but it still won't sync n still having issues with the swipe I'll go n check the other boards n see what will work....

[HeydyF]

Hi @Nedcelkel, it is nice to see new members around! Sounds cool that your Surge back on. But not so great that now it is neither syncing nor swiping through the screens. For syncing issues on iOS devices, I suggest you to follow the instructions on @AlejandraFitbit post. If it is not swiping, only a restart can help, so I will suggest you to fully charge your tracker and then perform a restart. If that doesn't work, please contact Fitbit Support, I'm pretty sure they will find an alternative solution for you.

Let me know the outcome!

[Nedcelkel]

Thank you, I have emailed Fitbit support as nothing is helping. I have done everything suggested

Sent from my iPhone

[HeydyF]

Great @Nedcelkel! Let me know the outcome.  I'm pretty sure that Support will give you the best solution as they always do. Don't worry.

Have a nice day!