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Surge won't update to start using

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‎05-16-2016 15:46

‎05-16-2016 15:46

Just replaced a non-working (Lemon) charge HR and received my Surge in the mail. In order to use it, I have to update it. I have had it charging for 3 hours and it still says empty battery, and it will not update. Did I get another lemon? Because I think this is it for me. Called support and was on hold for over 30 minutes so I decided to try the forums.
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‎05-17-2016 17:15

‎05-17-2016 17:15

Welcome to the Fitbit Community @Lenkasmith. It's great to have you here. This behavior sounds weird. I would recommend performing a restart to your Surge by following @Rich_Laue instructions. It could be a good idea plugging the charging cable on a different USB port. If this doesn't work, please let the Customer Support know a bout the issue you are experiencing. They will be happy to provide further assistance.

 

Hope to see you around more often. Smiley Very Happy

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‎05-17-2016 21:07

In response to EdsonFitbit

‎05-17-2016 21:07

Hey peeps, I had the same problem. Somewhere on the interwebz I saw that it doesn't work with (now) with windows 10. If you have windows 10 and are running into this problem ... go back to the fitbit/setup process and download the PC version. (I am assuming it is for linux and other). Go from there. I did this and I was able to update and charge the Surge.

 

Please post if it didn't work for you.

Thanks

B

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