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Surge wont connect to android

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‎01-30-2018 14:24 - last edited on ‎02-06-2018 04:56 by Moderator Alum

‎01-30-2018 14:24 - last edited on ‎02-06-2018 04:56 by Moderator Alum

my mother just got me a fitbit surge as i have started working out and i cannot get it to connect it was a second hand one i think and it wont pair to my phone when i click add a device it just constantly searches

 

Moderator edit: Subject for clarity 

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‎02-06-2018 04:55 - edited ‎02-06-2018 05:03

‎02-06-2018 04:55 - edited ‎02-06-2018 05:03

Hi @callum1999! Thanks por jumping in! Welcome to the Forums and congrats on your new acquisition! Smiley Happy

 

As you mentioned that this is a second hand tracker there are some things we have to check. Please confirm that your Surge is charging correctly, you can follow these suggestions. Then check if your phone is compatible with Fitbit, you will find the list here. And finally double check the steps you're performing while setting up your tracker, you might try to restart your Surge if this is not connecting.

 

If you're we're able to connect it and it is been shown on the Bluetooth settings on you phone but still it is not syncing these steps might work for you. As we don't have to much information about the previous owner we need to cover the basic but I hope you can get it to connect.

 

Keep me posted! Heart

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