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Surge wont record heart rate

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‎12-23-2016 05:41

‎12-23-2016 05:41

My surge does not show any heart rate anymore. I have turned off and on multiple times along with turning the heart rate setting to on, off & auto still with no luck. The green light doesnt flash at the back either when its on auto. 

Any suggestions? 

 

Thanks, Scott

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‎12-23-2016 06:52

‎12-23-2016 06:52

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
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Wendy | CA | Moto G6 Android

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